Shipping Damage/Lost Packages

- All items sold are carefully inspected before shipping out to you.
This gives us and especially YOU peace of mind that you are receiving the
correct item ordered in new and undamaged condition.

- All New & PreLoved 4” Funko POPs will be shipped in a free soft pop
protector.


- Mint condition guarantee on all Brand New items unless it’s stated
otherwise. Please do understand there might be delay if the shipment from
Funko (or other manufacturer arrives at our warehouse with all damaged
boxes. In order to replace damage boxes, a request for new boxes has to be
submitted to the manufacturer. The new box process might take 1-2 months
longer for us to guarantee mint condition.


- All products purchased and shipped from SpasticCollectibles.com are
packaged by us but handled by USPS or UPS. As a result, risk of loss or
damage for such products will pass to you upon our delivery to the
carrier. Since we do not have any control over how the carrier handles your
package, we can't be held responsible for their delivery practices and
cannot guarantee that your item(s) will always arrive in mint condition.

- If your package has been lost in transit, you have 48 hours to contact
us at help@spasticcollectibles.com.

- If your package arrived damaged, our 100% mint condition guaranteed is
valid for 7 days after the package has been delivered. A damage claim
needs to be reported within 7 days from when tracking info confirms you've
received your package. We highly suggest open and inspect your order as
soon as you receive it. If there is unexpected damage, please contact us
within 7 days at help@spasticcollectibles.com.

- Please note that a minor packaging flaw that doesn't affect the
contents is not considered a defect or damage for parcel insurance or
refund claims.

In Stock orders are typically shipped within 2 business days, via USPS/UPS.
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